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Speaker expertise

Sthea has a Master’s degree in Conflict Transformation, providing a broad theoretical underpinning to her work on conflict. She is a TMCA Credentialed Mediator since 2016 committed to standards of training, experience and pursuit of continuing education in the practice of mediation. Sthea conducts mediation remotely using video and phone and (when not social distancing) in-person in the Austin-Round Rock metro area in Texas.

29 April 2020, 12:45 AM

Conflict Resolution in Client Relationships

A talk by Sthea Mason - Kapoor
Conflict Mediator

In this time of exponential stressors and business changes, the last thing we need or want is to be spending our precious energy and time being upset or angry or worried about an issue with a client. So when disagreements emerge, it may be time to try out some new tools for dealing with conflict, becoming more effective in explaining our own perspective and working out a win-win solution with the client. In this talk Sthea will provide some theoretical background and outline a process for de-escalating conflict with clients and others in our lives. She will also describe her own passion for the practice of mediation, which involves a third-party neutral with the training and expertise to uphold ground rules, ask open-ended questions, acknowledge feelings, clarify interests and promote brainstorming. You’ll come away knowing more about when and how to get help with a client disagreement.

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Handout: Conflict Resolution in Client Relationships

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